Frequently Asked Questions
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How does Key by Photo work?
Upload a clear photo of your key through the Key by Photo portal. We will cut a new key from the image and mail it to you—usually within 24–48 hours.
What if I’ve lost all my working car keys?
If you don’t have a working key to take a photo of the key and we may still be able to help. Contact their support team by chat or email (help@mobilekeyless.com.) with your vehicle details and they’ll advise on next steps.
How long does shipping take?
Once your key is shipped, shipping usually takes 2 -5 business days. There are also options Where you can have shipping expedited.
How do I program my new key once I receive it?
When you order a replacement key from us, you don’t need to worry about expensive dealership fees or complicated tools. We make the process simple:
- No programmer required — everything can be done from home.
- Step-by-step programming instructions included for your exact vehicle.
- Easy-to-follow video tutorials that walk you through the process.
- Tech support available if you need extra assistance.
With our guidance, most customers are able to program their new car key in just a few minutes, saving both time and money.
What if my vehicle isn’t listed on the site?
If your make or model doesn’t appear in the Key Finder tool, reach out through the chat or at help@mobilekeyless.com. They are continuously adding new vehicle models and may still offer a compatible solution.
What if the key or fob I receive doesn’t work?
Mobile keyless guarantees that keys, fobs, will work as described—or you’ll get your money back. If you're having trouble, contact customer support for troubleshooting or refund options.